Frequently asked questions on the Retailer Reward Program

NOTE: RRP will be terminated on 31 December 2011!

How does the Retailer Reward Program operate?

The program operates with a points reward system.

Mana Points are awarded for fixed and temporary parameters:

Fixed parameters:
40 Mana Points for each NEW player who registers himself via www.playmagic.eu and activates his account linked to your store by 31 December 2011 .

40 Mana Points for every player who plays his first reported Magic Event in your store, including casual play, by 31 December 2011.

Temporary parameters:
Campaigns: additional Mana Points can be earned through specific marketing actions for a limited period of time. These actions will be announced on the online platform.

All you need is a computer, an internet connection and your enthusiasm!

I have given a sample deck to a new player who had signed up on www.playmagic.eu, but he has not activated his account. Will I still be rewarded with Mana Points?

No you will not! You should convince the newcomer to really activate his account while he will be updated about upcoming releases and promotions via mail. Offer them the possibility to play in your store and meet other Magic fans. Offer them something extra when they return and participate in their first Organized play event. You, the retailer, will be rewarded to sign up NEW deck contacts in the Wizards Event Reporter .

How do I report on the Wizards Event Reporter (WER), and what events can I report?

Whenever you have Magic Events and Activities in your store, you can (and should) report them with the WER.
Unless it is a sanctioned tournament, you only need to enter the names and DCI numbers into the program. You will find that this is easily done; the program is very easy to use.
The first 2-3 times you use the WER, you might want to look into our Walkthrough.
For more information on casual play, go to http://www.wizards.com/WPN or contact your Wizards of the Coast distributor or representative.

Can any store sign up for the Retailer Reward Program?

Within the participating European markets, every ‘Bricks and Mortar’ store that is an active member of the Wizards Play Network (WPN) is entitled to take part in this program. The local Wizards of the Coast representative will evaluate this and authorize a store’s online application.

This promotional program is also only open to retailers from the following selected countries*: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Eire, South Africa & Russia

* Other markets may join this program in the future. For the most recent list of participating markets, please check www.mymanapoints.com.

I am not a member of the Wizards Play Network. Can I still participate in the Retailer Reward Program?

Unfortunately no.

But to enter the Wizards Play Network is easy. Just visit www.wizards.com/wpn check what opportunity the WPN has to offer to you and sign in. Your local Wizards of the Coast representative will happily assist you in running your first official Magic Events.

How do I recruit new players to Magic and get them to sign up to the program?

One way to do this is by using the posters that you can find on www.mymanapoints.com and promote the free sample decks in your store and at locations nearby where potential new players hang out. You could also set up an incentive for your current players to recruit new ones.

Additionally you could run a Magic demo day in your store where you teach people how to play.

By signing up and activating their account on www.playmagic.eu, newcomers will not only receive a free sample deck, but they will also receive regular newsletters to keep them informed of the upcoming releases and promotions. Offer them the possibility to play in your store and meet other Magic fans. Offer them something extra when they return and participate in their first event (casual or tournament).

What if I haven’t got time to do many demos?

Then why not enlist Magic Players to provide demos. If you are not able to perform demos yourself at any time, ask an existing Magic player or a judge in your store. Most players are happy to teach someone how to play their favorite game. Store credit or free Magic product is a great way to encourage your existing players to provide demos.

How can new players sign up?

When new players come into your store to get a free sample deck, they will need to register themselves on www.playmagic.eu and you will have to make sure they activate their account. When their account is activated,they will receive a unique code* to come to your store and pick up a sample deck.

* the validity of the unique code will expire in case the newcomer registers at home and deletes his/her account right after receiving the e-voucher with the unique code for a free deck. You will get a notification when entering online this expired unique code.

When a player activates his/her account linked to your store by 31st December 2011, you will receive 40 Mana points.

What is the best way to be sure that a new player returns to my store after the demo?

You should give that person a great play experience, and talk about the different play programs that you run in store. Introduce the new players to other players in your store. Magic is a social game, and players are eager to meet others they can play with.

I do run Magic events, but I do not want to run demos. Can I still participate in this program?

No, you cannot participate in this program if you choose to only run casual play events but not run Magic demonstrations. Each participating store will automatically be listed on our website as a store where newcomers can learn to play Magic and this should be truthful.

I do not run Magic events, but I do want to run demos. Can I still participate in this program?

No. Running Magic events and being part of the Wizards Play network are key requirements for participating in the Retailer Reward Program. A Magic event can be casual or ranked to fulfill the requirement, and it does not necessarily need to take place in the store – as long as the play venue is a public space and linked to the store. For more information contact info@mymanapoints.com or for the UK, Eire & South Africa contact wizards@hasbro.co.uk.

Can I have a list of all the new contacts I brought into the program?

Yes, the online platform offers the possibility to view first name and name of the new contacts you brought into the program provided that these persons agreed to share their data with their local store at the time of registration. Go to www.mymanapoints.com and select “My players” in the menu.

I can see the new contacts I brought into the program, but some are written in italic and some are underlined. What does that mean?

A contact who has not activated his/her account yet will be shown in italic. Remember only activated contacts (by 31 December 2011) generate mana points!
A contact who has not yet collected his/her gift will be underlined.

How will I know how many Mana Points I have accumulated at any given time?

You will have a personal account on www.mymanapoints.com which gives you access to all the information related to your account including your points total. When you redeem points, these points will be deducted from your outstanding points total.

What can I get with my Mana Points ?

This is the most exciting part for you!

Depending on your WPN level, you have 2 options : You can redeem your Mana Points for free products until 31 December 2011 or free promotional items until 1 July 2012.

  1. Products : Core and Advanced stores can redeem Mana Points for free boosters. 10 Mana Points = 1 free booster
  2. Promotional items : On a regularly basis, Wizards of the Coast offers the opportunity to every stores to redeem their Mana Points for exclusive Magic branded items for their store or their players. Products will be available whilst stocks last.

You can redeem your Mana Points in the “My redeems” section on www.mymanapoints.com

When will I receive my free products or free promotional items?

Once you have submitted your redemption order online, your selected distributor or WotC representative will incorporate your order in the following shipment of product or promotional item to your store.

I disagree with the amount of points that you say I have earned. What can I do about it?

Should you want to make an appeal, this should be done in writing or via email to info@mymanapoints.com. For the UK, Eire & South Africa please email wizards@hasbro.co.uk Please allow up to 30 days for your appeal to be processed. All appeal decisions are final.

I can earn Mana Points through the campaign option but what is a campaign?

On some occasions, Wizards of the Coast, will launch special marketing actions. These actions will generate new possibilities for you to earn Mana Points until 31 December 2011 on top of the fixed parameters. The actions will always be advertised on www.mymanapoints.com and will be limited in time.

Do I get points for organizing activities for other games than Magic: The Gathering?

No, at this point this promotional program only offers rewards for running Magic: The Gathering demos and casual play events. Wizards of the Coast can offer special events and specific brand related promotions throughout the year where extra points can be earned.

What happens to my Mana Points after the 31st December 2011?

You can redeem your Mana Points whenever you like before 31st December 2011 for products or promotional items. After 31st December 2011 until 1st July 2012 you will only be able to redeem your Mana Points for promotional items.

Your remaining, unredeemed Mana Points on 1st July 2012 will expire on 2 July 2012 and will no longer be redeemable.

What happens to my Mana Points after the 1st July 2012?

Your remaining, unredeemed Mana Points on 1st July 2012 will expire on 2 July 2012 and will no longer be redeemable.

I’m an Internet only Retailer. Can I become involved in this promotional program?

No, this promotional program is only open to retailers who operate ‘bricks and mortar’ shops that can be visited by any member of the public.

My account has been blocked, what should I do?

Whenever you enter a wrong unique code for the third time your account will be blocked automatically. You will need to contact your Wizards of the Coast distributor or representative to have it released.

MORE INFORMATION

Find further detail on www.mymanapoints.com or contact:

For the UK, Eire & South Africa
wizards@hasbro.co.uk
Tel.: +44 (0) 8457 12 55 99

For all other European markets:
info@mymanapoints.com
Tel.: +32 (0)70 233 277

www.mymanapoints.com
www.magicthegathering.com

© 2011 Wizards of the Coast LLC. All Rights Reserved. All trademarks are the property of Wizards of the Coast LLC
Wizards of the Coast reserve the right to amend the Retailer Reward Program. Notice of such changes will be sent in writing to you with the date from which the changes take effect. Wizards of the Coast may terminate the Retailer Reward Program with a notice period of 3 months from the date of a written notice sent to you. See terms and conditions for full details.